Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2      CallType Reports
IPCC Call Type Real-Time Reports
IPCC Call Type Real-Time Reports
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caltyp04: Call Type Service Levels Real Time Report
See 
 for an illustration of this report.
Data:
Call Type
A call type is a category of incoming tasks which is based on the dialed number (DN), 
the caller-entered digits (CED), and the calling line ID (CLID). 
Each call type has a schedule that determines which routing script or scripts are active 
for that call type at any time. In reports, you might want to display data such as the 
number of tasks of a certain call type that used default routing during a specified 
interval.
Derived from: Call_Type.EnterpriseName
Overview:
Subject
A bar graph of selected call types showing their service levels 
since the end of the last 5-minute and half-hour intervals, and 
since midnight.
Purpose
To display the call type service level status for the day, for the 
current five minutes, and for the current half hour.
Applicable 
environment
IPCC and/or ICM
Template type
Real-time bar graph
Default sort order
By call type
Drilldowns available
No
Schema database 
tables
Call_Type 
Call_Type_Real_Time