Cisco Cisco IP Contact Center Release 4.6.2 User Guide
2-28
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Historical Reports
Note
These are tasks in Run VRUScript or Wait state in the routing script.
Tasks with IPCC Agents
The number of tasks that are currently with IPCC agents that have been answered but
are not yet handled. A task is considered to be handled after any wrap-up work
associated with the task is completed. This is applicable for IPCC only.
are not yet handled. A task is considered to be handled after any wrap-up work
associated with the task is completed. This is applicable for IPCC only.
Derived from: Call_Type_Real_Time.CallsAtAgentNow
IPCC Call Type Historical Reports
•
•
•
•
•
•
•
•
•
•
•
caltyp05: Analysis of Calls Half Hour Report
See
for an illustration of this report.
Overview:
Subject
A table of selected call types showing half-hour routing and
queuing details for tasks.
queuing details for tasks.
Purpose
To show routing and queuing status for call types during the
selected time period.
selected time period.
Applicable
environment
environment
IPCC and/or ICM
Template type
Historical table