Cisco Cisco IPCC Web Option User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent By Team Reports
Agent by Team Real-Time Reports
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agteam02: Agent Skill Group Status Report
See
for an illustration of this report.
IPCC and/or ICM
historical table All the report data available from
he Agent_Skill_Group_ Half_
Hour table, organized by agent
team and then by agent within
the team.
This report is for online viewing
or for exporting to Excel. It is not
formatted for printing.
Hour table, organized by agent
team and then by agent within
the team.
This report is for online viewing
or for exporting to Excel. It is not
formatted for printing.
IPCC and/or ICM
real-time table All the report data available
from the Agent_Real_Time
table, organized by agent team
and then by agent within the
team.
This report is for online viewing
or for exporting to Excel. It is
not formatted for printing.
table, organized by agent team
and then by agent within the
team.
This report is for online viewing
or for exporting to Excel. It is
not formatted for printing.
IPCC and/or ICM
real-time table Table showing the skill groups
assigned to the agents on a
given team.
given team.
IPCC and/or ICM
real-time table A table summary of the number
of agents in various real-time
states.
states.
Overview:
Subject
A table of selected agent teams showing each agent's current
logon date and time, state, and last state change
logon date and time, state, and last state change
Purpose
To show current agent team status and agent availability
according to the skill groups in the teams
according to the skill groups in the teams
Applicable environment IPCC and/or ICM
Template type
Real-time table