Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Agent By Team Reports

2      IPCC Agent Report Templates

 WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

Agent by Team Real-Time Reports

agteam02: Agent Skill Group Status Report

Subject

A table of selected agent teams showing each agent's 

current logon date and time, state, and last state change

Purpose

To show current agent team status and agent availability 

according to the skill groups in the teams

Applicable 

environment

IPCC and/or ICM

Template type

Real-time table

Default sort order

By agent team, skill group, agent name, and media 

routing domain

Drilldowns available

No

Data derived from 

ICM Schema 

database tables

Agent

Agent_Skill_Group_Real_Time

Agent_Team

Agent_Team_Member

Person

Media_Routing_Domain

Skill_Group

Controller_Time