Cisco Cisco IP Contact Center Release 4.6.1 User Guide
Outbound Option Historical Reports
8 Outbound Option (Blended Agent) Reports
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Outbound Option Historical Reports
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camqry10: Call Counts of Query Rule within Campaign Half Hour Report
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Query Rule Name
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Date Time (no label)
The central controller date and time at the start of the half hour interval.
Derived from: Campaign_Query_Rule_Half_Hour.DateTime
Overview:
Subject
Outbound Option Campaign Query Rule:
Data for each query rule within a campaign, gathered in half hour
increments.
Data for each query rule within a campaign, gathered in half hour
increments.
Purpose
To show the status for each Query rule within a campaign for the
selected time interval.
selected time interval.
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Historical table
Default sort order
By campaign name, then by query rule name, and then by date
and time
and time
Drilldowns available
No
Schema database table
Campaign
Campaign_Query_Rule_Half_Hour
Query_Rule
Campaign_Query_Rule_Half_Hour
Query_Rule