Cisco Cisco IP Contact Center Release 4.6.2 User Guide
8-3
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Real-Tme Reports
Outbound Option Real-Tme Reports
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camqry01: Call Counts of Query Rule within Campaign Real Time Report
See
for an illustration of this report.
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
historical table
Contacts, busy,
voice, answering
machine, and
SITTone contacts
detected by the
dialer during the
half-hour interval.
voice, answering
machine, and
SITTone contacts
detected by the
dialer during the
half-hour interval.
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
real-time table
Dialer activity on a
port-by-port basis.
port-by-port basis.
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
real-time table
All skill groups and
their associated
Blended Agent
status.
their associated
Blended Agent
status.
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
historical table
Percentage of time
that Outbound
Option agents spent
in the signed on,
handle, talk, and
hold states.
that Outbound
Option agents spent
in the signed on,
handle, talk, and
hold states.
Overview:
Subject
Outbound Option Campaign Query Rule: All query rules within a
campaign.
campaign.
Purpose
To display the status of each query rule within a campaign report
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Real-time table
Default sort order
By campaign name and then by query rule name