Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
4-5
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 4 Peripheral and Peripheral Service Report Templates
Summary List of Peripheral Service Templates
performance of your IVRs.
This section includes:
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Summary List of Peripheral Service Templates
Click on the name of a service report in the following table to see more detailed information
about the data in that report, and how the data is derived from the ICM software's
database.
about the data in that report, and how the data is derived from the ICM software's
database.
Template
Type
Description
Peripheral Service Reports
real-time
A table summary of the activity in the
selected IVR service(s) within the selected
half-hour interval(s).
selected IVR service(s) within the selected
half-hour interval(s).
The persvc20 and persvc21
reports are for IVR services
that reside on IVR PGs that
have Service Control reporting
enabled and queue reporting
enabled.
reports are for IVR services
that reside on IVR PGs that
have Service Control reporting
enabled and queue reporting
enabled.
historical
A table summary of the daily activity in the
selected IVR service(s).
selected IVR service(s).
historical
A table summary of the activity of the IVR
service for the selected half-hour
interval(s).
service for the selected half-hour
interval(s).
The persvc22 and persvc23
reports are for IVR services
that reside on IVR PGs that
have Service Control reporting
enabled and Queue reporting
disabled.
reports are for IVR services
that reside on IVR PGs that
have Service Control reporting
enabled and Queue reporting
disabled.
historical
A table summary of daily IVR self-service
activity.
activity.