Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 4 Peripheral and Peripheral Service Report Templates
IPCC Peripheral Service Reports
IPCC Peripheral Service Reports
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persvc20: Peripheral Service for IVR Queue Half Hour Report
historical
A table summary of agent call activity in a
service for the selected half-hour
interval(s).
service for the selected half-hour
interval(s).
historical
A table summary of daily agent call activity
in a service.
in a service.
historical
Lists all the available report data from the
Service_Half_Hour database table for each
selected service during the time period
selected when the report is generated.
Service_Half_Hour database table for each
selected service during the time period
selected when the report is generated.
real-time
Lists all the available report data from the
Service_Real_Time database table for each
selected service at the moment the report
is generated.
Service_Real_Time database table for each
selected service at the moment the report
is generated.
Overview:
Subject
A table summary of the activity in the IVR queue, gathered in
half-hour increments.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
half-hour increments.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.