Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 2 Agent Report Templates
Agent By Agent Reports
Router Longest Task Q
The time when the longest call in queue was queued for the agent.
Derived from: Agent_Real_Time.RouterLongestCallQ
Derived from: Agent_Real_Time.RouterLongestCallQ
Agent Historical Reports
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agent03: Agent Media Logout Status Report
See
, for an illustration of this report.
Overview:
Subject
A table of selected agents' logout data including each agent's logon
time, logon duration, and logout date and time.
time, logon duration, and logout date and time.
Purpose
To show ONLY agents who have logged out from the media routing
domain during the selected interval.
domain during the selected interval.
Applicable environment
IPCC and/or ICM
Template type
Historical table
Default sort order
By agent last name, first name, media routing domain, logon date and
time, logon duration, and logout date and time.
time, logon duration, and logout date and time.
Drilldowns available
No
Schema database tables
Agent
Agent_Logout
Media_Routing_Domain
Person