Cisco Cisco Unified Contact Center Enterprise 8.5(4) Release Note

Cisco ICM Software Release 6.0(0) Bill of Materials

Contents

Overview .................................................................................................................................................................................................................................1

Updated Information in this Document..............................................................................................................................................................................1

Cisco Media Convergence Servers ....................................................................................................................................................................................1

Sizing Guidelines ....................................................................................................................................................................................................................2

General Hardware Performance Guidelines...........................................................................................................................................................................2

Redundant Components .....................................................................................................................................................................................................2

SCSI/ATA/IDE Hard Disk Drives ........................................................................................................................................................................................3

RAID Controllers, Arrays, and Storage Options .................................................................................................................................................................3

External Storage Shelves...............................................................................................................................................................................................4

Network Attached Storage............................................................................................................................................................................................4

Backup Devices ..................................................................................................................................................................................................................4

SQL Server 2000 Licensing .....................................................................................................................................................................................................4

Party Software Guidelines .................................................................................................................................................................................................6

Hardware Guidelines ..............................................................................................................................................................................................................7

ICM Router .........................................................................................................................................................................................................................7

ICM Logger .........................................................................................................................................................................................................................8

Peripheral Gateway (PG) ....................................................................................................................................................................................................9

ICM/IPCC SS7 Network Interface Option ........................................................................................................................................................................11

AT&T Network Gateway / SS7 Gateway ....................................................................................................................................................................11

ICM/IPCC Outbound Option .............................................................................................................................................................................................12

Cisco Outbound Option Dialer .....................................................................................................................................................................................12

ICM/IPCC CTI Options ......................................................................................................................................................................................................13

CTI OS Server...............................................................................................................................................................................................................13

CTI OS Agent and Supervisor Desktops ......................................................................................................................................................................13

Cisco Agent Desktop (CAD) Server.......................................................................................................................................................................................14

CAD Agent and Supervisor Desktops ..........................................................................................................................................................................15

CTI Platform Support Matrix........................................................................................................................................................................................16

System Manager AW – Real-Time Distributor with WebView and Historical Database Server (HDS) option .............................................................18

System Manager AW – Real-Time Distributor................................................................................................................................................................19

System Manager AW – Real-Time Client only (Client AW)............................................................................................................................................20

ICM/IPCC Remote Monitoring Suite (RMS) Option .........................................................................................................................................................21

Listener ........................................................................................................................................................................................................................21

LGMapper/LGArchiver .................................................................................................................................................................................................21

AlarmTracker Client .....................................................................................................................................................................................................22

ICM/IPCC Web Collaboration Option...............................................................................................................................................................................23

ICM Web Collaboration Server ...................................................................................................................................................................................23

ICM/IPCC Media Blender for Web Collaboration Option............................................................................................................................................24

ICM/IPCC Dynamic Content Adapter (DCA) for Web Collaboration Option................................................................................................................24

ICM/IPCC E-Mail Manager Option...................................................................................................................................................................................25

ICM/IPCC Interactive Voice Response (IVR/VRU) Options ..............................................................................................................................................30

Cisco Customer Voice Portal [formerly Internet Service Node (ISN)] .........................................................................................................................30

Cisco IP Interactive Voice Response (IP IVR)...............................................................................................................................................................30