Cisco Cisco IPCC Web Option Technical References
38
Web Setup Tool and Configuration
38
3.1. Web Setup Tool
Before you use Web Setup Tool to install the Aura Contact Center PG, you
must first create a peripheral object for the PG by using the Unified ICM
Software configuration tools. Specifically, use Configure Unified ICM
software or the newer PG Explorer tool (available in ICM 4.5 and greater)
to configure a peripheral object for the PG.
must first create a peripheral object for the PG by using the Unified ICM
Software configuration tools. Specifically, use Configure Unified ICM
software or the newer PG Explorer tool (available in ICM 4.5 and greater)
to configure a peripheral object for the PG.
Write down the Peripheral Number and Logical Controller ID values that
Unified ICM assigns to the peripheral object. You will need these values
when you install the PG through the Web Setup Tool.
Unified ICM assigns to the peripheral object. You will need these values
when you install the PG through the Web Setup Tool.
See also:
For more information on configuring peripheral objects, see “Unified
X
Configuration” later in this chapter. For detailed instructions, see the
Installation Guide for Cisco Unified ICM/Contact Center Enterprise &
Hosted.
Hosted.
3.1.1.
85B
Installing the Aura Contact Center PG
Follow the instructions for installing the Aura Contact Center PG that are
outlined in the Cisco Unified Contact Center Enterprise Installation and
Upgrade Guide. Use the detailed field descriptions provided in this chapter
as supplementary information, if necessary.
outlined in the Cisco Unified Contact Center Enterprise Installation and
Upgrade Guide. Use the detailed field descriptions provided in this chapter
as supplementary information, if necessary.
Within the Web Setup Tool, one of the following dialog boxes is
displayed, depending on which version of Unified ICM you are running:
displayed, depending on which version of Unified ICM you are running:
Figure 4: Unified Web Setup Tool 4.5, SP1 onward
(for Symposium ACD 1.5, 3.0, or 4.0/4.2)
Make the following settings in the Aura Contact Center Configuration
screen:
screen:
Peripheral Name. Set this field to the name by which you identify the
Aura Contact Center ACD.
Aura Contact Center ACD.