Cisco Cisco IP Contact Center Release 4.6.1 Technical References

 

 

 

Route Select 

83 

 

 

83 

 

Use external trunk identified by Trunk Access Code (TAC). The TAC 
can be prefixed in the called_number field. 

The Avaya restrictions that apply to digit collection include: 



 

Only incoming trunks of any type, including ISDN, MFC, and R2MFC, are 
eligible for ASAI/CTI-requested digit collection. 



 

Incoming disconnect supervision must be administered on the incoming 
trunk to allow a call prompter/tone detector to connect.  

The PG maps the Peripheral Variables received in the CallRouter’s Route Select 
message as shown in 

X

Table 9

X

. All Peripheral Variable data types are ASCII. 

Peripheral Variables 1-4 and 6-10 are unassigned and can be used for the Route 
Select elements shown in 

. 

Table 

11:  Route Select Peripheral Variable Map 

1-4, 6-10 

Call Priority 

CP_ON, CP_OFF (default) 

1-4, 6-10 

Digit Collection/Dial Ahead 

(See the “Digit 
Collection/Dial Ahead” 
section that follows.) 

1-4, 6-10 

Trunk Access Code 

(See the “Trunk Access 
Code” section that follows.) 

5 

User-User Information 

(See the “User-User 
Information” section that 
follows.) 

A Peripheral Variable can only be used for one Route Select element at a time. 
If a Peripheral Variable syntax is invalid or the Peripheral Variable is an empty 
string, the Peripheral Variable is ignored. The only fixed Peripheral Variable is 
PV 5, designated for UUI.   

The Digit Collection/Dial Ahead peripheral variable string has the following 
syntax: 

C

OLLECT NUMBER_OF_DIGITS_TO_COLLECT 

TIMEOUT

 

DIGIT_COLLECTION_TIMEOUT 

or 

DIAL 

COLLECT

, 

TIMEOUT

, and 

DIAL

 are keyword delimiters and must be specified 

as shown (case is not important). The fields 

NUMBER_OF_DIGITS_TO_COLLECT, DIGIT_COLLECTION_TIMEOUT

, 

and 

DIAL_AHEAD_DIGITS

 are supplied by the customer. The number of digits to 

collect must be between one (1) and 24, inclusively. All fields must be