Cisco Cisco IPCC Web Option Technical References
Peripheral Monitor Configuration
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Figure 3: Configuration of non ACD-aware Device Screen
Outbound Trunks (or dual inbound/outbound trunks) must also be
configured in the format defined in Table 8.
configured in the format defined in Table 8.
Table 8: Outbound Trunk Format
Extension
Param String
Peripheral Monitor
Type
Type
0 (or any other value)
/t <trunk group>, <start
of trunk range>-<end of
trunk range>
of trunk range>-<end of
trunk range>
RCG
For example to configure trunks 1 to 24 for trunk group 2, the Param String
should be “/t 2, 1-24”.
should be “/t 2, 1-24”.
Note: All Param String entries must be in the form of a range, even when
configuring a single number. In such cases, the start and end values must
match the configured number.
configuring a single number. In such cases, the start and end values must
match the configured number.
3.4.3. Configuration of Post Route Split
Post routing on the NEC PG works by using Pilot numbers that invoke
CCVs queuing to a special split called the Post Route split (see the chapter
on NEC Switch Configuration, for more information). This split must be
configured in the NEC switch and the split number must be configured in the
Peripheral Monitor Table. A single entry must be created which has fields
with values as defined in Table 9.
CCVs queuing to a special split called the Post Route split (see the chapter
on NEC Switch Configuration, for more information). This split must be
configured in the NEC switch and the split number must be configured in the
Peripheral Monitor Table. A single entry must be created which has fields
with values as defined in Table 9.