Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References
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NEC Switch Configuration
5.7. Pilot Configuration
Pilot configuration is performed using the ACDPLT command. A sample
screen shown in Figure 19.
screen shown in Figure 19.
No special configuration is required for pilot numbers, except that a set of
additional pilot numbers must be configured for pre- and post-routing. See
Split Configuration for more information on the post route split. Also see the
Unified ICM documentation set for Cisco for more information on pre- and
post-routing and the “DNIS pool”.
additional pilot numbers must be configured for pre- and post-routing. See
Split Configuration for more information on the post route split. Also see the
Unified ICM documentation set for Cisco for more information on pre- and
post-routing and the “DNIS pool”.
Figure 19: ACDPLT Command Screen
5.8. Trunk Group Configuration
Trunk Group configuration is performed using the ACDTG command. A
sample screen is shown in Figure 20.
sample screen is shown in Figure 20.
No special configuration is required for Trunks and Trunk Groups.