Cisco Cisco Prime Central for HCS Assurance 9.2.1 Data Sheet

 

 

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Data Sheet 

Cisco Prime Central for HCS Assurance 

Product Overview 

Cisco Prime

™

 Central for Hosted Collaboration Solution (HCS) Assurance is a carrier-grade, extensible service 

assurance management platform for service providers deploying “as a service” solutions composed of Cisco

®

 

Unified Communications and collaboration applications in a hosted or cloud environment. 

Service providers require a solution that monitors in real time the resources and services utilized by end 

customers. This solution provides a dashboard for a single-pane, multi-customer view of aggregated faults from 

underlying domain managers that span both unified communications (UC) and data center (DC) domains. This 

dashboard provides real-time root-cause analysis and correlates events across multiple unified communications 

and data center domains with customer-related service impact analysis. These fault correlation capabilities help 

triage issues and reduce mean time to repair (MTTR). Network operations center (NOC) operators also can quickly 

get detailed, actionable information on faults by performing a contextual cross-launch from the dashboard to the 

underlying domain managers. All of these capabilities are key to helping service providers meet service-level 

agreement (SLA) requirements and provide the highest quality of experience (QoE) to the end users of cloud-

based services. 

Cisco Prime Central for HCS Assurance also has the capability to feed information to other systems in the service 

provider environment such as trouble ticketing, manager of managers, and more. The solution includes support for 
standard interfaces and APIs to integrate easily with the service provider’s OSS/BSS. The solution’s northbound 

interface (NBI) provides a mediation layer that shields the OSS/BSS from changes to any underlying domain 

manager or collaboration service and saves the service provider from having to integrate to each individual domain 

manager. 

Cisco Prime Central for HCS Assurance is part of a comprehensive management platform for the Cisco Hosted 

Collaboration Solution. See Figure 1.