Cisco Cisco Prime Central for HCS Assurance 9.2.1 Data Sheet
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Figure 1. The Cisco Prime for HCS Assurance Component of the Cisco Hosted Collaboration Solution
Cisco HCS is a next-generation unified communications and collaboration platform for service providers who want
to offer unique Cisco collaboration technologies using hosted and managed models. More information on Cisco
HCS is available at
The Cisco HCS overall management architecture (see Figure 2) includes a service assurance component, Cisco
Prime Central for HCS Assurance, as well as a service fulfillment component. These two components are
integrated through the Shared Data Repository (SDR).
The service assurance interface to the HCS fulfillment subsystem offers two key functions:
●
Provides a source of information about services, device inventory, and relationships used by Cisco Prime
Central for HCS Assurance to allow events to be “enriched” with customer information
Central for HCS Assurance to allow events to be “enriched” with customer information
●
Allows programmable customer onboarding and provisioning of Cisco Prime Central for HCS Assurance
Features and Benefits
The following are key features of Cisco Prime Central for HCS Assurance:
●
Support for all Cisco Hosted Collaboration Solution (HCS) components including Cisco Unified
Communications applications, Cisco Unified Computing System
™
(Cisco UCS
™
) hardware and virtualization
layer, data center devices, and storage devices
●
Service dashboard providing:
◦
Unified, multi-customer, real-time view of fault information including root-cause analysis and service
impact analysis, for an overview of aggregated actionable issues
◦
Single sign-on (SSO) context-sensitive access to domain managers for further impact analysis and
expedited troubleshooting
●
Proactive monitoring of key UC and infrastructure issues