Cisco Cisco WebEx Meeting Center WBS31 Information Guide
2 © 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. EDCS-1349589
— Julie Flaschenriem
Chief Information Officer
Park Nicollet Health Services
Solution
A Foundation for the Future
Several years ago, Park Nicollet replaced its legacy telephone infrastructure with Cisco®
Unified Communications Manager and Cisco Unified IP Phones. One of the deciding
factors was the ability to build upon Cisco Communications Manager with integrated
collaboration solutions.
Several years ago, Park Nicollet replaced its legacy telephone infrastructure with Cisco®
Unified Communications Manager and Cisco Unified IP Phones. One of the deciding
factors was the ability to build upon Cisco Communications Manager with integrated
collaboration solutions.
“We recognized that effective voice and video collaboration is critical for healthcare,” says
Don Tierney, senior director, infrastructure and chief technology officer, Park Nicollet Health
Services. “We also looked at solutions from Avaya and Microsoft, but decided that the Cisco
unified communications offering was the most flexible, mature, and enterprise-class.”
Don Tierney, senior director, infrastructure and chief technology officer, Park Nicollet Health
Services. “We also looked at solutions from Avaya and Microsoft, but decided that the Cisco
unified communications offering was the most flexible, mature, and enterprise-class.”
Enhancing Collaboration for Better Patient Care
With assistance from Cisco Partner CDW, Park Nicollet deployed Cisco Jabber® for iPhone,
iPad, PC, and Mac platforms to employees at Champlin and other locations, allowing doctors,
nurses, and clinicians to collaborate anywhere using any device. Where applicable, all users
have access to Jabber instant messaging, softphone/voice, video, voice messaging, desktop
sharing, and conferencing. The combination of Cisco Unified Communications Manager and
Jabber allows employees to determine if and how colleagues are available, and collaborate
instantly. Users simply click to begin an IM session, initiate a smartphone call, or easily
start a videoconferencing call. “Having reliable, instantly accessible voice communication is
absolutely critical to us,” says Tierney.
With assistance from Cisco Partner CDW, Park Nicollet deployed Cisco Jabber® for iPhone,
iPad, PC, and Mac platforms to employees at Champlin and other locations, allowing doctors,
nurses, and clinicians to collaborate anywhere using any device. Where applicable, all users
have access to Jabber instant messaging, softphone/voice, video, voice messaging, desktop
sharing, and conferencing. The combination of Cisco Unified Communications Manager and
Jabber allows employees to determine if and how colleagues are available, and collaborate
instantly. Users simply click to begin an IM session, initiate a smartphone call, or easily
start a videoconferencing call. “Having reliable, instantly accessible voice communication is
absolutely critical to us,” says Tierney.
At the Champlin clinic, the front desk is linked to the exam room using Jabber and Cisco
Unified Wireless IP Phones, making it easy to schedule appointments. “That gives us
greater flexibility,” says Sue Coller, clinic manager at the Champlin clinic.
Unified Wireless IP Phones, making it easy to schedule appointments. “That gives us
greater flexibility,” says Sue Coller, clinic manager at the Champlin clinic.
Park Nicollet also uses Cisco WebEx® Meeting Center as its primary conferencing hub,
with high-definition video, integrated audio, and real-time content sharing. Users can
launch WebEx directly from Jabber to escalate a conversation into a web conference
that combines file and presentation sharing with voice and video, and start or join an
online meeting with one click from their email application, IM client, or web browser.
WebEx is widely available and is Park Nicollet’s standard for virtual meetings.
with high-definition video, integrated audio, and real-time content sharing. Users can
launch WebEx directly from Jabber to escalate a conversation into a web conference
that combines file and presentation sharing with voice and video, and start or join an
online meeting with one click from their email application, IM client, or web browser.
WebEx is widely available and is Park Nicollet’s standard for virtual meetings.
The Community Room at the Champlin clinic uses Cisco TelePresence® SX20 Quick Set
to provide high-definition video- and audioconferencing. All video-enabled conferencing is
Cisco based at all Park Nicollet locations. The clinic also uses Cisco Interactive Experience
Manager to manage digital signage, including scrolling content and online brochures.
to provide high-definition video- and audioconferencing. All video-enabled conferencing is
Cisco based at all Park Nicollet locations. The clinic also uses Cisco Interactive Experience
Manager to manage digital signage, including scrolling content and online brochures.
“Cisco brought a lot of innovation and technology to the table in one framework and with
one set of infrastructure,” says Tierney. “We avoided having to engage multiple vendors,
which would have added complexity and cost to the project.”
one set of infrastructure,” says Tierney. “We avoided having to engage multiple vendors,
which would have added complexity and cost to the project.”
Park Nicollet delivers the services from two redundant, geographically separated data
centers running Cisco Unified Computing System™ (UCS®) blade servers. It uses Cisco
routers and switches for the underlying network infrastructure, benefitting from an
intelligent Cisco Medianet™ architecture that can cost-effectively scale to support video.
“We appreciated the fact that Cisco came at the solution not as a carrier or software
company, but as a network company,” says Tierney. “Cisco solutions utilize bandwidth
and network resources efficiently to keep costs down, which was very important to us.”
centers running Cisco Unified Computing System™ (UCS®) blade servers. It uses Cisco
routers and switches for the underlying network infrastructure, benefitting from an
intelligent Cisco Medianet™ architecture that can cost-effectively scale to support video.
“We appreciated the fact that Cisco came at the solution not as a carrier or software
company, but as a network company,” says Tierney. “Cisco solutions utilize bandwidth
and network resources efficiently to keep costs down, which was very important to us.”
For support, Park Nicollet contracts with Cisco SMARTnet™ Service. “My experience with
Cisco support has been excellent,” says Tierney. “Not only do we have prompt response
Cisco support has been excellent,” says Tierney. “Not only do we have prompt response