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to critical issues, our local account team and VAR have remained close to our account,
helping to mitigate potential problems proactively.”
helping to mitigate potential problems proactively.”
Results
With the Champlin clinic, Park Nicollet has taken an important step in evolving its care
network and offering new opportunities for innovative patient care, such as telemedicine
and off-site family therapy sessions. Patients at the clinic can view videos about relevant
health concerns, and consult with remote pharmacists over video instead of making a
separate trip.
network and offering new opportunities for innovative patient care, such as telemedicine
and off-site family therapy sessions. Patients at the clinic can view videos about relevant
health concerns, and consult with remote pharmacists over video instead of making a
separate trip.
“The Champlin clinic staff is small, but our Cisco collaboration tools enable us to give
patients a more complete experience in a single appointment by leveraging resources
available elsewhere in our care network,” says Coller. “We’re bringing services to the
patients as much as possible, instead of asking them to go to the services.”
patients a more complete experience in a single appointment by leveraging resources
available elsewhere in our care network,” says Coller. “We’re bringing services to the
patients as much as possible, instead of asking them to go to the services.”
Doctors, nurses, clinicians, and staff took to the Cisco collaboration tools immediately,
recognizing the potential for greater productivity and more immediate care. “Employees
have the sense that we’re empowering them with cutting-edge tools,” says Coller. “They’ve
been very savvy about finding ways to use Cisco collaboration tools to serve patients
better. They can communicate effectively wherever they are, instead of spending valuable
time locating other staff members and manually exchanging information.”
recognizing the potential for greater productivity and more immediate care. “Employees
have the sense that we’re empowering them with cutting-edge tools,” says Coller. “They’ve
been very savvy about finding ways to use Cisco collaboration tools to serve patients
better. They can communicate effectively wherever they are, instead of spending valuable
time locating other staff members and manually exchanging information.”
The softphone capability in Cisco Jabber provides mobile and traveling employees with
the full experience of communicating and collaborating from their office. IT users
benefit from the ability to use Jabber on multiple devices to communicate effectively
in troubleshooting situations, while the click-to-call capability saves valuable time
remembering phone numbers.
the full experience of communicating and collaborating from their office. IT users
benefit from the ability to use Jabber on multiple devices to communicate effectively
in troubleshooting situations, while the click-to-call capability saves valuable time
remembering phone numbers.
Infrastructure costs have been reduced as well. “Our costs have gone down each year,
even though we have grown and added to the system,” says Flaschenriem.
even though we have grown and added to the system,” says Flaschenriem.
Next Steps
In the near future, Park Nicollet will upgrade to Cisco Unified Communications Manager
9.0, giving the organization streamlined administration of licensing, consolidation of video
infrastructure with Cisco Unified Communications Manager as a central registration point,
and the ability to dial via phone number or URL.
9.0, giving the organization streamlined administration of licensing, consolidation of video
infrastructure with Cisco Unified Communications Manager as a central registration point,
and the ability to dial via phone number or URL.
“Cisco collaboration tools are helping us enhance and redirect time back into patient
care,” says Flaschenriem. “That’s exactly what we’ve done at Champlin and will continue
to look for opportunities across the organization. When we hear from our users that
technology has made their lives easier, we know we’ve succeeded.”
care,” says Flaschenriem. “That’s exactly what we’ve done at Champlin and will continue
to look for opportunities across the organization. When we hear from our users that
technology has made their lives easier, we know we’ve succeeded.”