Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

See 

 for a checklist of solutions to typical 

installation issues. This section explains less common issues.

Seeing Java code rather than the WebView window when you log in to WebView can indicate that some 
WebView files are missing from the New Atlanta directory. 

This occurs if you uninstalled and then reinstalled the New Atlanta ServletExec. Your uninstallation of 
Servlet Exec might have removed WebView files that were in the New Atlanta Servlet directory. 

To resolve this, in addition to reinstalling the New Atlanta Servlet, rerun ICM Setup in Upgrade All 
mode to reinstall the missing WebView files.

Then run WebView to verify that it displays properly. 

If you still see Java code when you open WebView, call the Cisco TAC.

Make sure that the username has one of the recognized formats described in 

Try the form 

<domain>\username

 to ensure that WebView is not assuming the wrong domain.

Use the standard Active Directory tools or the ICM Domain Manager utility to make sure the user is a 
member of the WebView group at the Instance, Facility, or Root level for the desired instance.

If SSL is enabled for the Full Session and a user is unable to log in or sees an 

403.4 HTTP 

error, make 

sure to use the 

https

 protocol in the URL. 

If Full Session SSL Encryption is enabled at ICM Setup, then the URL to log in to WebView must 
include the 

https

 protocol; for example: 

https://<server>/<instance>

.

Similarly, when you add the WebView server to the Trusted Sites, you must use the 

https

 protocol.

If SSL is enabled, and you enter

 http://<server>/<instance>

, you see an error message similar 

to this:

HTTP Error 403.4
Forbidden: SSL required. This error indicates that the page you are trying to 
access is secured with Secure Sockets Layer (SSL). In order to view it, you need 
to enable SSL by typing "HTTPs://" at the beginning of the address you are 
attempting to reach. Please contact the Web server's administrator if the 
problem persists.