Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

An Administrative Workstation (AW) is a PC that provides tools and resources to monitor the activity of 
the system and to manage the Unified ICM software. An AW can be one of two types: a distributor AW 
or a client AW. 

The databases for WebView reporting reside on a real-time distributor Admin Workstation. 

Although it is possible to install the distributor AW after you install WebView, WebView will not work 
until you have installed the AW that hosts the databases used for reporting. For this reason, it is best to 
set up the Admin Workstation before you install WebView. Please see 

.

The Admin Workstation must conform to the guidelines in the Hardware and System Software 
Specification for Cisco ICM/IPCC Enterprise & Hosted Editions, Releases 7.0(0) and 7.1(x) (BOM). 

In addition, confirm that the Admin Workstation meets the following criteria:

Is installed as a real-time distributor Admin Workstation, rather than a client (non-distributor) 
Admin Workstation. For information on how to determine this, refer to the IPCC Installation and 
Configuration Guide for Cisco IPCC Enterprise Edition.

Is installed as a primary Admin Workstation. See 

Has an AW Database, which is a data repository for real time data (forwarded by the Router), 
configuration data copied from the Central Database, and scripts (copied from the Central 
Database).

Can have an HDS Database, if the HDS option is enabled at setup.

Uses the Microsoft Windows time synchronization facility to synchronize the time on the ICM 
WebView AW computer with the time on the ICM Central Controller. For details, refer to the ICM 
Installation Guide for Cisco ICM Enterprise Edition.

If the WebView server and the distributor Admin Workstation co-reside on the same machine, refer 
to 

 to ensure that the Admin Workstation 

also meets the WebView server requirements.

If you are not sure that your Admin Workstation meets these requirements, contact your Cisco ICM 
software representative.

These are the databases associated with WebView: 

The AW database (AWDB) is automatically created and initialized when you install the distributor 
Administrative Workstation. This real-time database is refreshed continuously (every 15 seconds, 
by default) with reporting data written to it by the AW distributors, which receive data from the 
peripherals.

Real-time data is stored in four time increments on a number of real-time tables in the local Admin 
Workstation database and is distributed to the Client AWs. Old real-time data is constantly 
overwritten by new real-time data.

Real-time data is the content of real-time WebView template, which are designated by the words 
"Real Time" or "Rolling 5 Minute" in their titles.