Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
1-6
WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
Chapter 1 Understanding WebView
WebView Components
Admin Workstation. Refer to the Hardware and System Software Specification for Cisco ICM/IPCC
Enterprise & Hosted Editions, Releases 7.0(0) and 7.1(x) for information on the maximum number of
WebView servers that can be connected to a single distributor Admin Workstation.
Enterprise & Hosted Editions, Releases 7.0(0) and 7.1(x) for information on the maximum number of
WebView servers that can be connected to a single distributor Admin Workstation.
You cannot mix and match; that is, you cannot have both an all-in-one WebView/Admin Workstation and
a standalone WebView server pointing to an WebView/Admin Workstation.
a standalone WebView server pointing to an WebView/Admin Workstation.
Therefore, if you initially configure a standard deployment (with the WebView server and the distributor
AW server on the same machine), and you subsequently require more than one WebView server, you
must uninstall the WebView reporting software and the third-party software on the AW and reinstall
those components on a new machine.
AW server on the same machine), and you subsequently require more than one WebView server, you
must uninstall the WebView reporting software and the third-party software on the AW and reinstall
those components on a new machine.
System Requirements for the WebView Server
•
The WebView server must conform to the guidelines of the Hardware and System Software
Specification for Cisco ICM/IPCC Enterprise & Hosted Editions, Releases 7.0(0) and 7.1(x)
(BOM).
Specification for Cisco ICM/IPCC Enterprise & Hosted Editions, Releases 7.0(0) and 7.1(x)
(BOM).
•
In addition, confirm that the WebView server has sufficient RAM and sufficient free disk space for
the Third-Party Software applications. See
the Third-Party Software applications. See
for more on
these space requirements.
•
If the WebView server and the distributor Admin Workstation co-reside on the same machine, the
machine must conform to the requirements for the Admin Workstation. Refer to
machine must conform to the requirements for the Admin Workstation. Refer to
.
•
If the WebView server and the distributor Admin Workstation are on separate machines, the
WebView server must have network connection to the primary distributor Admin Workstation.
WebView server must have network connection to the primary distributor Admin Workstation.
•
It must also be on the same domain as the Admin Workstation.
If you are not sure that your WebView server meets these requirements, contact your Cisco ICM software
representative.
representative.
Internet Information Services (IIS)
Microsoft Internet Information Services (IIS) must be in place on the WebView server machine before
you install software from the Third-Party CD. IIS serves the web pages for WebView reports.
you install software from the Third-Party CD. IIS serves the web pages for WebView reports.
IIS is shipped with Windows Server 2003. It is not installed by default with Windows Server 2003, but
you can install it through the Add/Remove Windows Components utility.
you can install it through the Add/Remove Windows Components utility.
IIS is installed by default with Windows 2000.
Third-Party Software
The ICM Third-Party Tools CD contains applications that must be in place to support WebView.
You must install this software on the WebView server machine, and you must install it before you run
ICM setup to install WebView.
ICM setup to install WebView.
See
for details on the third-party software.