Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
7-3
WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
Chapter 7 Time and Date in Reports
How Date Formats are Set
This field is used for the daylight savings time adjustment so that the Logger does not write duplicate
keys in the database when the time“falls back” (that is, when time rolls back an hour for US daylight
saving time in the fall). The time zone of the PG or NIC that generated the data is not recorded in the
database.
keys in the database when the time“falls back” (that is, when time rolls back an hour for US daylight
saving time in the fall). The time zone of the PG or NIC that generated the data is not recorded in the
database.
Time and Time Zones Dependencies
The table below shows the time synchronization and time zone dependencies among the various
components in the reporting system relative to the Router, which the ICM/IPCC system assumes to have
the correct time.
components in the reporting system relative to the Router, which the ICM/IPCC system assumes to have
the correct time.
Table 7-1
Time and Time Zone Synchronization
Component
Time Synchronized with
Router
Router
Time Zone Synchronized
with Router
with Router
Router
Yes
Yes
Logger
Yes
Yes
PG/NIC
Yes
Not necessarily
AW
Not necessarily
Not necessarily
WebView Client
Not necessarily
Not necessarily
In
, Not Necessarily means although the ICM /IPCC components might be time synchronized
or time zone synchronized with the Router, there is no enforcement of this policy, nor is it reasonable to
assume that your system is automatically set up this way.
assume that your system is automatically set up this way.
For a detailed explanation of how ICM software handles time synchronization, see the ICM
Administration Guide for Cisco ICM Enterprise Edition available on the Cisco web site in the
Documentation section of the Cisco Customer Contact software web page.
Administration Guide for Cisco ICM Enterprise Edition available on the Cisco web site in the
Documentation section of the Cisco Customer Contact software web page.
The PG or NIC is not required to be in the same time zone as the Central Controller. However all time
that flows between the PG or NIC and the Router is in GMT (Greenwich Mean Time) and thus time zones
do not matter.
that flows between the PG or NIC and the Router is in GMT (Greenwich Mean Time) and thus time zones
do not matter.
The Router, Logger, PG, and NIC need to be time synchronized in order for routing to happen correctly.
However, the WebView server and the WebView client can be off by several minutes, and the reports will
still make intuitive sense to the reporting user.
However, the WebView server and the WebView client can be off by several minutes, and the reports will
still make intuitive sense to the reporting user.
How Date Formats are Set
WebView sets date format in reports according to the language setting in the Internet Explorer browser.
WebView supports nine languages on the server and can support the date formats of the locales listed in
WebView supports nine languages on the server and can support the date formats of the locales listed in
If WebView does not detect any of these languages, it defaults to US-English (
mm/dd/yyyy
) format.
The languages appearing in the Internet Explorer language list are actually locales; that is, a combination
of ISO-639 language code and ISO-3166 country code.
of ISO-639 language code and ISO-3166 country code.
The mappings between locales and date formats are defined in the file,
wvLocale.properties,
in the
form of:
<locale>=<date format>
For example:
De=DD/MM/YYYY