Cisco Cisco IPCC Web Option Installation Guide

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WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)

Chapter 1 Understanding WebView

WebView Deployments for ICM/IPCC Enterprise

Primary/Secondary AW Deployment

Some organizations set up both a primary and a secondary distributor Admin Workstation. Refer to the
ICM Installation Guide for Cisco ICM Enterprise Edition for an explanation of why and how you do this.

If your organization deploys ICM/IPCC Enterprise with a primary and a secondary distributor Admin
Workstation, please note the following:

For ‘fresh’ Release 7.0 installations:

•

If WebView is on the same machine as the distributor Admin Workstation, then it must be installed
on the primary AW.

•

If WebView is installed on a separate machine, then it must point to databases (the AW database, the
HDS, and the WebView database) on the primary Admin Workstation.

For upgrades from Release 5.0 or 6.0 to Release 7.0:

•

If WebView is on the same machine as the primary Admin Workstation, simply upgrade to Release
7.0.

•

If WebView is on the same machine as the secondary Admin Workstation, you must either:

–

Convert the secondary AW to a primary AW, change the site name, and then upgrade to Release
7.0.

–

Remove WebView from the secondary AW

•

If you prefer to install WebView on a separate machine, remove it from the AW and point it to
databases (the AW database, the HDS, and the WebView database) on the primary Admin
Workstation.

Note

There can be only one WebView database, and it needs to be on the primary AW.

Note

If you accidentally upgrade a secondary AW that has WebView installed on it, you must remove
WebView from the secondary AW.