Cisco Cisco IPCC Web Option Installation Guide

Hosted environments allow service providers and large businesses to route calls to child instances that 
are dedicated to specific customers or business entities.

Each instance has dedicated real-time AW and HDS databases that contain reporting data for that 
instance. All instances share a single WebView server and a single WebView database. 

As with all deployments, reporting users log in with a web browser on their local PC to connect to their 
WebView server instance. 

WebView determines which database to connect to based on the URL in the browser 
(

https://<webviewservername>/<instancename>

). Users of one instance cannot log into another 

instance. 

 

shows the distributor AW/WebView server in a hosted environment with four reporting 

instances. This illustration shows WebView installed on the distributor Admin Workstation. 

Refer to the Hardware and System Software Specification for Cisco ICM/IPCC Enterprise & Hosted 
Editions, Releases 7.0(0) and 7.1(x) for guidelines on how best to set a hosted deployment for your 
customer population.

With release 7.0(0), it is possible to install WebView on a server other than the distributor AW and, in 
that deployment, to select a language at WebView setup. In addition, it is possible to have WebView 
clients installed on machines with various Microsoft Windows language settings and browser language 
settings.

This section contains information to clarify certain language-related issues. Also see 

 and 

 in this guide for information about 

language settings.