Cisco Cisco IPCC Web Option Installation Guide
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WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
Chapter 1 Understanding WebView
Multi-language Installations
Note
Refer to the Hardware and System Software Specification for Cisco ICM/IPCC Enterprise & Hosted
Editions, Releases 7.0(0) and 7.1(x) for detailed information on WebView Internationalization and
Localization support.
Editions, Releases 7.0(0) and 7.1(x) for detailed information on WebView Internationalization and
Localization support.
Character Set and Databases
The character set used in ICM 7.0(0) databases is determined by the collation designator of SQL2000
Server. ICM 7.0(0) supports the following Collation Designators only: Latin1, Japanese, Chinese_PRC,
and Korean_Wansung.
Server. ICM 7.0(0) supports the following Collation Designators only: Latin1, Japanese, Chinese_PRC,
and Korean_Wansung.
ICM 7.0(0) supports ASCII characters only—except for the Agent Names, Description, and Reason
Code fields. Validation rules do not apply to these three fields. This means that in a Japanese installation,
users will see the WebView user interface in Japanese, Agent Names, Reason Codes, and Descriptions
in Japanese, but all other reporting data will be presented using ASCII characters.
Code fields. Validation rules do not apply to these three fields. This means that in a Japanese installation,
users will see the WebView user interface in Japanese, Agent Names, Reason Codes, and Descriptions
in Japanese, but all other reporting data will be presented using ASCII characters.
The correct fonts must be available for these fields to display correctly.
Data is stored in the AW and HDS databases in native character sets.
UK customers are no longer required to set “British English” as the default language for SQL groups
created by ICM7.0, and pbodb100.ini is not required to be installed on a UK platform.
created by ICM7.0, and pbodb100.ini is not required to be installed on a UK platform.