Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
5-9
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
•
Login Button. Click the login button (
) to allow the agent to select a connection profile
(see the CTI OS System Manager's Guide for Cisco Unified ICM/Contact Center Enterprise &
Hosted), agent id and instrument or other switch specific fields.
Hosted), agent id and instrument or other switch specific fields.
Figure 5-1
Login Button
Figure 5-2
Login Dialog
The fields displayed can be configured. The dialog shows a login dialog configured for Unified CCE. An
agent logging in can select a connection profile for the Connect To: drop down box, enter, agent id,
password and instrument and click on OK to send a Login request.
agent logging in can select a connection profile for the Connect To: drop down box, enter, agent id,
password and instrument and click on OK to send a Login request.
•
Logout Button. Click the logout button to log out the currently logged in agent. For some switches,
including Unified CCE, the agent needs to be in the not ready state in order for this button to be
enabled. If Reason Codes are supported on the switch and configured on Unified ICM, a reason code
dialog will pop up as shown in
including Unified CCE, the agent needs to be in the not ready state in order for this button to be
enabled. If Reason Codes are supported on the switch and configured on Unified ICM, a reason code
dialog will pop up as shown in
Figure 5-3
Logout Button
Figure 5-4
Reason Code Dialog for Logout