Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

This dialog lets you select a reason code to be sent along with the logout request. Reason codes can be 
configured at CTI OS server 

Ready Button. Click the ready button to put the agent in ready state (ready to accept calls). 

Not Ready Button. Click the not ready button to put the agent in not ready state (Unified ICM will 
not route calls to an agent in the not ready state). If Reason Codes are supported on the switch and 
configured on Unified ICM, a reason code dialog will pop up as shown in 

This dialog lets you select a reason code to be sent along with the not_ready request. Reason codes can 
be configured at the CTI OS Server.

Work Ready Button. Click this button to put the agent in the work ready or wrapup state. The 
behavior of this button depends on the wrapup mode support of the switch. On Unified CCE, the 
behavior is controlled by Unified ICM AgentDeskSettings (see the Administration Guide for Cisco 
Unified Contact Center Enterprise and Hosted Edition).

Work Not Ready Button. Click this button to put the agent in the work not ready or wrapup state. 
The behavior of this button depends on the wrapup mode support of the switch. On Unified CCE, 
the behavior is controlled by Unified ICM AgentDeskSettings (see the Administration Guide for 
Cisco Unified ICM/Contact Center Enterprise & Hosted).