Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note

Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)

Rev. 1.30

Hardware and System Software Specification

4BSoftware Upgrade Considerations

5.3 Unified Contact Center Enterprise Hardware Requirements

This section assists you in selecting the hardware servers for your Unified CC solution, including both the Unified CCE
and Unified System CCE deployment models.

Note: VRU ports for Agent PG and System PG should not exceed half of the maximum supported agents listed in the
capacity column. This is applicable to both Unified CCE and Unified System CCE. Additional VRU PGs can be
deployed to accommodate a greater number of VRU ports. VRU PG can be found in section 5.8.7

VRU Peripheral

Gateway (PG)

. (Additional VRU PGs are not applicable to System CCE).

Agent PG Configuration Options

The following table illustrates various configuration options for the Agent PG. Agent PG capacity varies based on
specific component configuration.

Table 5-3: Agent PG Configuration Options with CTI OS, Unified CCE

All-in-one

With Generic PG or
Unified CCE System
PG

With Unified Call
Manager PG

With Outbound

CCM PG
(CCM PIM)

Generic PG
(CCM PIM and VRU
PIM)

CCM PG
(CCM PIM)

Generic PG
(CCM PIM and VRU
PIM)

VRU PG
CTI Server

CTI Server

CTI OS

CTI OS
MR PG
Dialer

Table 5-4: Agent PG Configuration Options with Cisco Agent Desktop, Unified CCE

All-in-one

With Generic PG or
Unified CCE System
PG

With Unified Call
Manager PG

With Outbound

CCM PG
(CCM PIM)

Generic PG
(CCM PIM and VRU PIM)

CCM PG
(CCM PIM)

Generic PG
(CCM PIM and VRU PIM)

VRU PG

CTI Server

CTI OS

MR PG

Dialer

CAD Services