Cisco Cisco Administrative Workstation Release Note

For details on this problem, and to obtain a Microsoft hotfix that deals with the problem, see the Microsoft Knowledge Base 
on "Update Rollup 1 for Windows 2000 SP4 and known issues" (Article ID 891861).  

For all ICM Releases 7.1(2) and later, service releases (SR) are being renamed as maintenance releases (MR). Cisco ICM/IPCC 
Enterprise & Hosted Editions.  

Maintenance Releases are cumulative updates to previous releases. As a result, applying Release 7.1(4) installs all the functionality 
contained in ICM 7.0(0) SR1 through SR4, 7.1(1) , 7.1(2), 7.1(3) as well as the new 7.1(4) content. Due to this, ensure you read the 
relevant Release Notes prior to installing Release 7.1(4). 

Maintenance Release 7.1(4) can be installed over ICM/IPCC 7.0(0) FCS, 7.0(0) SR1 through SR4, 7.1(1), 7.1(2), or 7.1(3).  Refer to 
the Installation Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) for detailed installation instructions. 

The following table specifies the configuration limits and scalability constraints for the ICM /IPCC product editions.  These 
configuration limits are part of the ICM/IPCC product design constraints and were utilized for system sizing characteristics as tested 
by Cisco.  Most of these system parameters (or combinations of these system parameters) form contribution factors which impact 
system capacity.  

When you design your contact center, take special care to ensure your design is deployed within these limits.  Please see applicable 
specific comments in the table below for additional detail.  Consult Cisco if you have special configuration requirements that may 
exceed specific parameter(s). 

The check mark in the table indicates that a given parameter is applicable to the indicated ICM/IPCC product edition. 

Maximum ECC (Extended 
Context Call) Variables 
Size (bytes)

2,000 

9 

9 

9 

9 

9 

CVP, CEM, and Outbound rely on a 
subset of this max limit for integration 
with ICM. 

Number of Peripheral 
Variables (Call Variables) 

10 

9 

9 

9 

9 

9 

Also known as User Variables in System 
IPCC Enterprise. 

Maximum Peripheral 
Variable Length 
(characters) 

40 

9 

9 

9 

9 

9 

 

Maximum  VRU PIMs per 
VRU PG 

10 

N/A

 

9 

9 

9 

9 

  

Maximum  VRU PIMs per 
Generic PG 

8 

N/A 

9 

N/A

 

9 

N/A

 

  

Maximum VRU PIMs per 
System PG 

5 

9

 

9 

N/A N/A

 

N/A 

  

                                                           

5

 The maximum indicated is independent from the number of ECC variables used, with each representing approximately 50 bytes 

additional storage per record.  Note also that with the introduction of selective ECC variable persistence in ICM/IPCC 7.1, the 
maximum includes both persistent and non-persistent variables.