Cisco Cisco Administrative Workstation Nota De Lançamento
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
5BICM/IPCC Configuration Limits and Scalability Constraints
©2008 Cisco Systems, Inc.
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For details on this problem, and to obtain a Microsoft hotfix that deals with the problem, see the Microsoft Knowledge Base
on "Update Rollup 1 for Windows 2000 SP4 and known issues" (Article ID 891861).
on "Update Rollup 1 for Windows 2000 SP4 and known issues" (Article ID 891861).
5.2 Installing ICM/IPCC Maintenance Release 7.1(x)
For all ICM Releases 7.1(2) and later, service releases (SR) are being renamed as maintenance releases (MR). Cisco ICM/IPCC
Enterprise & Hosted Editions.
Enterprise & Hosted Editions.
Maintenance Releases are cumulative updates to previous releases. As a result, applying Release 7.1(4) installs all the functionality
contained in ICM 7.0(0) SR1 through SR4, 7.1(1) , 7.1(2), 7.1(3) as well as the new 7.1(4) content. Due to this, ensure you read the
relevant Release Notes prior to installing Release 7.1(4).
contained in ICM 7.0(0) SR1 through SR4, 7.1(1) , 7.1(2), 7.1(3) as well as the new 7.1(4) content. Due to this, ensure you read the
relevant Release Notes prior to installing Release 7.1(4).
Maintenance Release 7.1(4) can be installed over ICM/IPCC 7.0(0) FCS, 7.0(0) SR1 through SR4, 7.1(1), 7.1(2), or 7.1(3). Refer to
the Installation Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) for detailed installation instructions.
the Installation Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) for detailed installation instructions.
6 ICM/IPCC Configuration Limits and Scalability Constraints
The following table specifies the configuration limits and scalability constraints for the ICM /IPCC product editions. These
configuration limits are part of the ICM/IPCC product design constraints and were utilized for system sizing characteristics as tested
by Cisco. Most of these system parameters (or combinations of these system parameters) form contribution factors which impact
system capacity.
configuration limits are part of the ICM/IPCC product design constraints and were utilized for system sizing characteristics as tested
by Cisco. Most of these system parameters (or combinations of these system parameters) form contribution factors which impact
system capacity.
When you design your contact center, take special care to ensure your design is deployed within these limits. Please see applicable
specific comments in the table below for additional detail. Consult Cisco if you have special configuration requirements that may
exceed specific parameter(s).
specific comments in the table below for additional detail. Consult Cisco if you have special configuration requirements that may
exceed specific parameter(s).
The check mark in the table indicates that a given parameter is applicable to the indicated ICM/IPCC product edition.
Table 6.1: ICM/IPCC Configuration Limits and Scalability Constraints
Limit
Value
System
IPCC
IPCC
EE
ICM
EE
IPCC
HE
ICM
HE
Comments
Maximum ECC (Extended
Context Call) Variables
Size (bytes)
Context Call) Variables
Size (bytes)
2,000
9
9
9
9
9
CVP, CEM, and Outbound rely on a
subset of this max limit for integration
with ICM.
subset of this max limit for integration
with ICM.
Number of Peripheral
Variables (Call Variables)
Variables (Call Variables)
10
9
9
9
9
9
Also known as User Variables in System
IPCC Enterprise.
IPCC Enterprise.
Maximum Peripheral
Variable Length
(characters)
Variable Length
(characters)
40
9
9
9
9
9
Maximum VRU PIMs per
VRU PG
VRU PG
10
N/A
9
9
9
9
Maximum VRU PIMs per
Generic PG
Generic PG
8
N/A
9
N/A
9
N/A
Maximum VRU PIMs per
System PG
System PG
5
9
9
N/A N/A
N/A
5
The maximum indicated is independent from the number of ECC variables used, with each representing approximately 50 bytes
additional storage per record. Note also that with the introduction of selective ECC variable persistence in ICM/IPCC 7.1, the
maximum includes both persistent and non-persistent variables.
maximum includes both persistent and non-persistent variables.