Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Upgrade Checklists
Select one of the following checklists. Make your choice based on the upgrade procedure that
most fits your ICM/IPCC system upgrade requirements. Modify the checklist as necessary, to
match the upgrade requirements of your specific system.
most fits your ICM/IPCC system upgrade requirements. Modify the checklist as necessary, to
match the upgrade requirements of your specific system.
This section contains the following topics:
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Technology Refresh Upgrade Checklists
Select the appropriate Technology Refresh checklist for your ICM/IPCC system upgrade.
Table 13: Production HDS/Distributor AW Upgraded in Parallel with the Central Controller Upgrade Maintenance Window
Warning: In order to complete an upgrade successfully, the order of upgrade as defined
in this checklist MUST be followed.
in this checklist MUST be followed.
Warning: When upgrading a hosted system with multiple instances, you must upgrade
the instances in sequential order (as created).
the instances in sequential order (as created).
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 20