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Cisco Cisco IP Contact Center Release 4.6.1 Information Guide

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Page 6 
3.3.4   Avaya ARS Support Matrix
ACM 3.1.0
No
No
No
No
No
No
No
No
No support due to Avaya regression fix being 
provided with 3.1.1
ACM 
3.1.1.628.7 
Patch 11761
Yes (SR3) Yes
Yes
Yes
No
No
No
No
Supported with both AES 3.0 & AES 3.1 in 
CMS environments. No support in CMS-less with 
AES.
ACM 3.1.2
Yes
Yes
Yes
Yes
No
No
No
No
Only supported in a CMS environment
ACM 3.1.3
Yes
Yes
Yes
Yes
No
No
No
No
Supports both CMS and CMS-Less configurations 
ACM 3.1.4
Yes
Yes
Yes
Yes
No
No
No
No
ACM 3.1.5
Yes
Yes
Yes
Yes
No
No
No
No
ACM 4.0
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
ACM 4.0.1
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
ACM 4.0.3
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
ACM 4.0.4
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
ACM 5.0
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
 
ACM 5.1
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
ACM 5.1.2
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
ACM 5.2
No
No
Yes
(From 
7.2.7 
onwards)
Yes
Yes
Yes
Yes
No
ACM 5.2.1
3
No
No
Yes
(From 
7.2.7 
onwards)
Yes
Yes
Yes
Yes
No
ACM 6.0
No
No
Yes 
(From 
7.2.7 
onwards)
Yes
Yes
Yes
Yes
No
ACM 6.2
No
No
No
No
Yes
Yes
Yes
No
ACM 6.3
No
No
No
No
Yes
Yes
Yes
Yes
1.  Major ACD versions not mentioned in this document should be considered unsupported by Cisco.
2.  Avaya CM 4.x support both MAPD and AES. However, MAPD is supported up to ICM 7.2.4 only.
3. Processor Ethernet is supported with AES 5.2.1 and ACM 5.2.1.
ACD Version
1
1. Major ACD versions not mentioned in this document should be considered unsupported by Cisco.
ICM 7.0
ICM 7.1
ICM 7.2
ICM 7.5
ICM 8.0
ICM 8.5
ICM 9.0
Notes
4.0
No
No
Yes
Yes
Yes
No
No
4.0.1
No
No
Yes
Yes
Yes
No
No
4.0.3
No
No
Yes
Yes
Yes
No
No
4.0.4
No
No
Yes
Yes
Yes
No
No
5.0
No
No
Yes
Yes
Yes
No
No
5.1
No
No
Yes
Yes
Yes
No
No
5.1.2
No
No
Yes
Yes
Yes
No
No
5.2.1
No
No
No
No
No
No
No