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Cisco Cisco Computer Telephony Integration Option 8.5

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Installing and Configuring CTI OS under the Citrix MetaFrame Presentation Server or Microsoft Terminal Services
14
Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment
Installing and Configuring CTI OS under the Citrix 
MetaFrame Presentation Server or Microsoft 
Terminal Services
The process of installing and configuring CTI OS for use with a Citrix MetaFrame 
Presentation Server 4.0 or Microsoft Terminal Services environment involves the 
following procedures.
  •
Installing Cisco CTI OS
  •
Configuring the Call Center Agent Windows Users
The following additional procedures are necessary for Citrix only.
  •
Publishing CTI OS Clients in Citrix MetaFrame Presentation Server
  •
Configuring a Citrix ICA Connection
The following additional procedure is necessary for MTS only.
  •
Configuring Remote Desktop Connection 
The following sections explain these procedures.
Install Cisco CTI OS
Perform the following steps to install Cisco CTI OS software.
Step 1
Insert the CTI OS software CD.
Step 2
From the Start menu select Control Panel.
Step 3
On the Control Panel, select Add/Remove Programs.
Step 4
On the Add/Remove Programs screen, double click on the icon marked Add 
New Programs.
Step 5
On the Add New Programs screen, click on the button marked CD or Floppy.
Step 6
Click Next on the Install From Floppy Disk or CD-ROM screen.