Cisco Cisco Administrative Workstation User Guide

WebView Report Categories to meet Enterprise Reporting Needs

This table shows the correlation between the WebView report categories and the type of
performance they monitor.

Agent Performance and Productivity

See 

•

•

•

•

System Operations

See 

System Operations

See 

System Operations

See 

•

•

•

Customer Experience

System Operations

See 

.

System Operations

See 

System Operations

See 

System Operations

See 

System Operations

See 

Reporting Guide for Cisco Unified ICM Enterprise & Hosted Release 7.2(1)