Cisco Cisco Computer Telephony Integration Option 9.0

The process of installing and configuring CTI OS for use with a Citrix MetaFrame Presentation Server 
or Microsoft Terminal Services environment involves the following procedures.

Installing Cisco CTI OS

Configuring the Call Center Agent Windows Users

The following additional procedures are necessary for Citrix only.

Publishing CTI OS Clients in Citrix MetaFrame Presentation Server

Configuring a Citrix ICA Connection

The following additional procedure is necessary for MTS only.

Configuring Remote Desktop Connection 

The following sections explain these procedures.

To install Cisco CTI OS software, do the following steps.

Insert the CTI OS software CD.

From the Start menu select Control Panel.

On the Control Panel, select Add/Remove Programs.

On the Add/Remove Programs screen, double click on the icon marked Add New Programs.

On the Add New Programs screen, click on the button marked CD or Floppy.

Click Next on the Install From Floppy Disk or CD-ROM screen.

Click Browse and locate the CTI OS Toolkit Install program. For CTI OS major releases, this program 
is named Setup.exe. For Maintenance Releases and Engineering Specials, this program name is in a 
format that identifies the release number (for example, CTIOS8[17].0(1)_SR1_39.exe).

For CTI OS major and minor releases, follow the directions in the CTI OS System Manager’s Guide for 
ICM/IPCC Enterprise & Hosted Editions to install Cisco CTI OS on the Citrix MetaFrame Presentation 
Server. Accept the default location provided by the CTI OS Setup program. For Service Releases and 
Engineering Specials, follow the installation instructions for that particular package,

If the CTI OS installation program does not reboot the system automatically, click Finish.

The user and group creation must adhere to your environment Domain and security policies. The users 
and group mentioned in this section must be accessible from the machine hosting the Citrix MetaFrame 
Presentation Server.