Cisco Cisco Computer Telephony Integration Option 9.0

To configure call center agent users within Windows, do the following steps.

Create a new Windows user group named CTIOSCitrixUsers (for Citrix) or CTIOSMTSUsers (for MTS).

Create a Windows user per call center agent.

Make each user a member of the following Windows user groups:

CTIOSCitrixUsers or CTIOSMTSUsers

Users

Remote Desktop Users

On some platforms such as Windows Server 2003 Enterprise, you also need to make the IPCC Supervisor 
users member of the group Power Users.

After you install the CTI OS desktop software on the Citrix MetaFrame Presentation Server, see 

 for a list of the registry settings used by the Cisco CTI OS Client. If 

you are required to modify the CTI OS Server connection information used by the CTIOS Desktops for 
the initial client settings download, go the the Cisco CTI OS client install directory and run the 
Setup.exe. The setup Program will prompt for the new server information and exit.

The CTIOS Tracing configuration is now classified in two categories: Global Machine Settings and Per 
User Settings.

Global Machine settings are those settings that apply to all the CTI OS trace services that are running 
on the computer. For detail on the settings that apply, refer to the CTI OS System Manager’s Guide for 
ICM/IPCC Enterprise & Hosted Editions, Release 7.5(1).

Per User Settings are settings that only apply to the CTI OS trace service running under the current user 
session. The only setting that applies is TraceMask. See Appendix A for details.

This setting contains the system variable %HOMEPATH% prepended to the log file name, as shown in the 
following example:

    "%HOMEPATH%\CtiosClientLog"

http://support.citrix.com/docs/

. In addition, this directory must have read/write and execute access for 

the user members of the CTIOSCitrixUsers Windows user group.

TraceMask is both a global and a per user setting that controls the tracing level for CTI OS Desktops 
running on the host.