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Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5      Application Level Interfaces
Client Control Service
The CTI Server sends the ALTERNATE_CALL_CONF message, defined in 
, to confirm 
receipt of the request.
Table 5-93
ALTERNATE_CALL_CONF Message Format 
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. 
MessageType = 41.
MHDR
8
InvokeID
Set to the value of the InvokeID 
from the corresponding request 
message.
UINT
4
Maximum message size (including header):
12
ANSWER_CALL_REQ
Use this message upon delivery of an alerting call, to connect the alerting call at the device that is 
alerting. The ANSWER_CALL_REQ message is defined in 
Table 5-94
ANSWER_CALL_REQ Message Format 
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. 
MessageType = 42.
MHDR
8
InvokeID
An ID for this request message, 
returned in the corresponding 
confirm message.
UINT
4
PeripheralID
The ICM PeripheralID of the ACD 
where the call is located.
UINT
4
ConnectionCallID
The Call ID value assigned to the 
call by the peripheral or ICM 
software. May contain the special 
value 0xffffffff if the alerting Call 
ID value is not provided. 
UINT
4
ConnectionDevice 
IDType
The type of device ID in the 
ConnectionDeviceID floating field 
(
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ConnectionDevice 
ID 
The device ID of the device 
associated with the connection.
STRING
64
AgentInstrument 
(optional)
The ACD instrument number of the 
instrument that should answer the 
call.
STRING
64
Maximum message size (including header):
154