Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Skill Groups
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Figure 3: Example Unified ICM Service Configuration for the
4400
Figure 3: Example Unified ICM Service Configuration for the 4400 shows
the GUI during the Services Configuration.
the GUI during the Services Configuration.
3.8 Skill Groups
Item (6) in Figure 2: Alcatel 4400 Distribution Model corresponds to the
Skill Groups mentioned in this section. A Unified ICM Skill Group is
equivalent to an Agent or processing group on the Alcatel 4400. The Skill
Group peripheral number is the Processing group number on the 4400.
When configuring a Skill Group in Unified ICM, the user should enter the
following. Please note that Skill Groups are limited to 7 full decimal digits.
Skill Groups mentioned in this section. A Unified ICM Skill Group is
equivalent to an Agent or processing group on the Alcatel 4400. The Skill
Group peripheral number is the Processing group number on the 4400.
When configuring a Skill Group in Unified ICM, the user should enter the
following. Please note that Skill Groups are limited to 7 full decimal digits.
Note:
Longer entries will not be flagged in error, but will not be recognized by
Unified ICM. This limitation requires CTI to use the „peripheral number‟
of the skill group as defined in Unified ICM when logging in, etc.
Unified ICM. This limitation requires CTI to use the „peripheral number‟
of the skill group as defined in Unified ICM when logging in, etc.
For more related information, please refer to Section 3.17 CTI
Considerations. When configuring for Skill Groups in the Unified ICM,
the user should enter the following:
Considerations. When configuring for Skill Groups in the Unified ICM,
the user should enter the following: