Cisco Cisco IPCC Web Option Technical References
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Overview
1.1 ACD Interface Requirements
The Alcatel 4400 PG requires an Ethernet connection to the Alcatel 4400
ACD. It must be on the same LAN segment as the 4400 for performance
reasons, like reducing latency in messages, etc. If the PG is duplexed, then
a second Ethernet connection on the LAN will be required.
ACD. It must be on the same LAN segment as the 4400 for performance
reasons, like reducing latency in messages, etc. If the PG is duplexed, then
a second Ethernet connection on the LAN will be required.
Figure 1: Alcatel 4400 Hardware Configuration
Alcatel provides a TCP server port 2555 for CSTA connection over an
Ethernet link between the 4400 CCD and telephony applications. This
single link provides all of the information required by the Alcatel PIM for
successful Unified ICM monitoring and routing. There can also be a
Standby 4400 that won‟t be utilized unless the primary 4400 fails, drops
the link, or if some other detectable failure occurs.
The Alcatel PG supports duplexing if desired by the customer. If
duplexing is utilized, only one PG is active (and connected to the 4400) at
any given time. When a failure occurs, the standby PG goes active.
Ethernet link between the 4400 CCD and telephony applications. This
single link provides all of the information required by the Alcatel PIM for
successful Unified ICM monitoring and routing. There can also be a
Standby 4400 that won‟t be utilized unless the primary 4400 fails, drops
the link, or if some other detectable failure occurs.
The Alcatel PG supports duplexing if desired by the customer. If
duplexing is utilized, only one PG is active (and connected to the 4400) at
any given time. When a failure occurs, the standby PG goes active.
1.2 Hardware and Software Requirements
1.2.1 Software Versions
The 4400 PG requires the 4400 to be running CCD software with CSTA-2
support. The software must be:
support. The software must be:
Business release 2.1, and binary release B3.513.42 or higher.
Business release 3.0, and binary release C3.530.11.G or
higher.
Business release 3.2, and binary release C1.706.11 with
ACD/CCD Version 4.4.46.7.
Business release 4.2, and binary release D2.304.4L with
ACD/CCD Version 4.4.75.11.