Cisco Cisco IPCC Web Option Technical References
Hardware and Software Requirements
13
The two major business releases supported are Business Release 2.1, and
Business Release 3.x. The major difference between them is with Release
3.x; no events are received for a monitored Agent until the Agent is/has-
gone idle. In version 2.1, events for an Agent or calls are received as soon
as the monitor is done. Version 3.x also supports Statistical Pilots.
SendDTMF, a CSTA Service is also supported in Release 3.x. Business
Release 4.2 changes the internal architecture of the CSTA server on the
switch but does not require any special configuration changes on the
Unified ICM.
Business Release 3.x. The major difference between them is with Release
3.x; no events are received for a monitored Agent until the Agent is/has-
gone idle. In version 2.1, events for an Agent or calls are received as soon
as the monitor is done. Version 3.x also supports Statistical Pilots.
SendDTMF, a CSTA Service is also supported in Release 3.x. Business
Release 4.2 changes the internal architecture of the CSTA server on the
switch but does not require any special configuration changes on the
Unified ICM.
Business Release 2.x
When running Business Release 2.x, the checkbox titled „No Events
Received For Calls In Progress‟ in the PIM properties dialog box during
setup must be UNCHECKED.
Received For Calls In Progress‟ in the PIM properties dialog box during
setup must be UNCHECKED.
Note:
SendDTMF is not supported in Alcatel Business Release 2.x.
Business Release 3.x, 4.x
When running Business Release 3.x or 4.x, the checkbox titled „No Events
Received For Calls In Progress‟ in the PIM properties dialog box during
setup must be CHECKED.
Received For Calls In Progress‟ in the PIM properties dialog box during
setup must be CHECKED.
Note:
SendDTMF is supported in Alcatel Business Release 3.x.
Statistical Pilots
Alcatel Business Release 3 supports the concept of Statistical Pilots. These
are „pre‟ pilots that can be used for statistical purposes on the Alcatel
4400, and have a different greeting guide. These Statistical Pilots in turn
route to real Pilots; thus a many to one relationship can exist between
Statistical Pilots, and real pilots.
No events are received for Statistical Pilots. However, the Called Number
received on the delivered event when the call hits the „real‟ pilot is the DN
of the Statistical Pilot.
When Statistical Pilots are used, a peripheral target, and route must be
created for each Statistical Pilot. The route should point to the service
target that is the REAL pilot.
This is necessary for proper statistics on the 4400 when using Statistical
Pilots. After this is done, route statistics can be used to get a breakdown of
the service or Pilot calls by Statistical Pilot.
are „pre‟ pilots that can be used for statistical purposes on the Alcatel
4400, and have a different greeting guide. These Statistical Pilots in turn
route to real Pilots; thus a many to one relationship can exist between
Statistical Pilots, and real pilots.
No events are received for Statistical Pilots. However, the Called Number
received on the delivered event when the call hits the „real‟ pilot is the DN
of the Statistical Pilot.
When Statistical Pilots are used, a peripheral target, and route must be
created for each Statistical Pilot. The route should point to the service
target that is the REAL pilot.
This is necessary for proper statistics on the 4400 when using Statistical
Pilots. After this is done, route statistics can be used to get a breakdown of
the service or Pilot calls by Statistical Pilot.
1.2.2 Licensing
Licensing is by monitored devices. To figure out how many licenses the
user needs, they should use the following formula. Please note that the
term “configured” refers to the configuration done in the Unified ICM
peripheral monitor table. This formula is intended to be a starting point,
and the system manager is advised that having more licenses than this
formula is desirable to allow for expansion. The Licensing on the 4400 is
currently broken up into two classes:
user needs, they should use the following formula. Please note that the
term “configured” refers to the configuration done in the Unified ICM
peripheral monitor table. This formula is intended to be a starting point,
and the system manager is advised that having more licenses than this
formula is desirable to allow for expansion. The Licensing on the 4400 is
currently broken up into two classes:
ACD devices
Business devices