Cisco Cisco IP Contact Center Release 4.6.1 Technical References
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Avaya PBX Configuration for ARS
Figure 7: New Call VDN Vector
Figure 7 shows an example of the New Call VDN Vector.
3.4.3. Request Instruction VDN
The Request Instruction VDN applies to calls translation-routed to the
Avaya Virtual VRU. This is used for Pre-Routed calls. This VDN number is
the same as a DNIS value of a Unified ICM Peripheral Target associated
with a translation route to the Avaya VRU and Agent Targeting Rule
(Translation Route Rule Type). The Request Instruction vector has the form
given in Table 7.
Avaya Virtual VRU. This is used for Pre-Routed calls. This VDN number is
the same as a DNIS value of a Unified ICM Peripheral Target associated
with a translation route to the Avaya VRU and Agent Targeting Rule
(Translation Route Rule Type). The Request Instruction vector has the form
given in Table 7.
Table 7: Request Instruction VDN Vector Form
Line 1.
Adjunct route.
Line 2.
Wait a short interval on silence.
Line 3.
Go to Default Action VDN.
3.4.4. Uninterruptible Script VDN
The uninterruptible VDN corresponds to a Virtual VRU script that makes
announcements when the caller is not queued. An example of this is an
announcement at the front end of the call. The vector can include multiple
steps and multiple vectors. As a final step the Uninterruptible Script VDN’s
vector must call the Script Result VDN. The Uninterruptible Script vector
has the form shown in Table 8.
announcements when the caller is not queued. An example of this is an
announcement at the front end of the call. The vector can include multiple
steps and multiple vectors. As a final step the Uninterruptible Script VDN’s
vector must call the Script Result VDN. The Uninterruptible Script vector
has the form shown in Table 8.