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Cisco IP Contact Center Release 4.6.1
User Guide
Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Cisco ICM Software Custom Screen Builder User Guide
C O N T E N T S
Preface
i
About This Guide
i
Other Documentation
iii
Obtaining Technical Assistance
iv
C H A P T E R
1
Getting Started with Custom Screen Builder
1
About Custom Screen Builder
1
CSB Support for ICM WebView and CEM WebView
1
How to Install Custom Screen Builder
2
How to Access Custom Screen Builder
2
About the Custom Screen Builder Interface
3
C H A P T E R
2
Introduction to Report Templates
7
About ICM Report Template Attributes
7
About ICM Databases
8
About WebView Report Categories
8
About SQL Select Statements
9
About Template Presentation Formats
10
About Planning a New Report Template
10
C H A P T E R
3
Creating a New Report Template
13
Step 1: Select the Template Database
13
Step 2: Specify the Report Category
15
Step 3: Select the Presentation Style and Data Source
16
Step 4: Create the SQL Statement
17
Step 5: Design the Template Layout
23
Step 6: Preview the Template
28
Step 7: Save the Template
29
C H A P T E R
4
Editing and Deleting Templates
31
How to Edit a Template
31
How to Delete a Template
32
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