Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)

Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground

Common Ground Upgrade Migration Tasks

Stop ICM side B and remaining AWs

To stop ICM side B:

Step 1

Stop the side B Router, Logger, and AW/HDS (in that specific order) using the
local service control. Set all ICM services to Manual.

Note

Stop all services individually. Do not use the Stop All option.

Validate network default routing

To validate network default routing:

Step 1

Refer the local Service Control dialog and ensure both the side A and side B
Router and Logger services are stopped and set to manual.

Step 2

Validate that Network Default Routing is taking place.

Start ICM side A and the Key AW

Step 1

Using local service control, start the side A Logger and Router.

Step 2

Once the side A Logger and Router initilization is complete, start the AW/HDS.

Note

Start the services individually. Do not use the Start All option.

Note

After the upgrade, there may be two ICM Service Control icons on the desktop.
Right-click on each and select Properties. Delete the icon having icr in the Target
and Start in fields. Use the ICM Service Control icon with icm in the Target and
Start in fields.