Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
10-27
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground
Common Ground Upgrade Migration Tasks
Step 1
Stop ICM side A.
Step 2
Start up ICM side B.
Step 3
Revert ICM side A back to the prior release using the saved image.
Step 4
Restart side A.
Step 5
Enable configuration updates for all instances by setting the registry variable in
the CallRouter. The following registry change should be made on the CallRouter:
the CallRouter. The following registry change should be made on the CallRouter:
HKEY_LOCAL_MACHINE\Software\
GeoTel\ICR\<instance name>\RouterA\Router\
CurrentVersion\Configuration\Global\
DBMaintenance = 0
.
Upgrade the side B Key Admin Workstation
Step 1
Disable configuration changes by making the following registry change on the
CallRouter:
CallRouter:
HKEY_LOCAL_MACHINE\Software\
GeoTel\ICR\<instance name>\RouterA\Router\
CurrentVersion\Configuration\Global\
DBMaintenance = 1.
Step 2
Ensure the Distributor services are stopped, then set them to Manual.
Step 3
If this is a WebView Server, run setup.exe from the WebView 3rd Party Software
CD.
CD.
Note
For ICM 4.6.2 to ICM/IP Contact Center Enterprise Edition, Release 6.0(0)
upgrades only: Be aware that when you run ICM setup.exe, the automatic
conversion of the registry keys (from Geotel to Cisco Systems, Inc., and icr to icm)
occurs before you gain access to the ICM Setup dialog.
upgrades only: Be aware that when you run ICM setup.exe, the automatic
conversion of the registry keys (from Geotel to Cisco Systems, Inc., and icr to icm)
occurs before you gain access to the ICM Setup dialog.
Note
If you get a Read Only File Detected dialog, click Do not display this message
again, then click Yes.
again, then click Yes.