Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground
Common Ground Upgrade Migration Tasks
10-26
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Step 3
Look for the UAW (UpdateAW.exe) process running in the desktop task bar with
the line Nothing to do. At this point, its configuration should match that of the
logger and all the standard tools should be usable.
the line Nothing to do. At this point, its configuration should match that of the
logger and all the standard tools should be usable.
If this AW is a Real-Time Distributor (RTD), the last line of the RTDist process
running in the desktop task bar should state Preferred DB restored.
running in the desktop task bar should state Preferred DB restored.
Validate ICM side A routing is restored
Step 1
Enable configuration updates for all instances by setting the following registry
variable in the CallRouter.
variable in the CallRouter.
HKEY_LOCAL_MACHINE\Software\
Cisco Systems, Inc.\ICM\<instance name>\RouterA\Router\
CurrentVersion\Configuration\Global\
DBMaintenance = 0
.
Step 2
Run simplex tests to check:
a.
Call routing
b.
AW configuration and scripting
c.
Using Script Editor, run Validate All.
d.
WebView and Internet Script Editor access by a pre-upgrade and a
post-upgrade created user.
post-upgrade created user.
When these checks are completed, refer to
.
Make the Go/No Go decision to upgrade ICM side B
If the tests to validate that ICM side A routing is restored are successful and the
decision is to proceed (Go), then continue to the next section -
decision is to proceed (Go), then continue to the next section -
If tests to validate that ICM side A routing is restored are not successful and the
decision is not to go forward (No Go) then:
decision is not to go forward (No Go) then: