Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
Chapter 9 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Upgrade Planning
ICM Baseline
9-2
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
ICM Baseline
Prior to upgrading, the following baseline is necessary when upgrading from an
ICM 4.6.2 or an ICM 5.0(0) system to an ICM/IP Contact Center Enterprise
Edition, Release 6.0(0) system:
ICM 4.6.2 or an ICM 5.0(0) system to an ICM/IP Contact Center Enterprise
Edition, Release 6.0(0) system:
•
Cisco ICM 4.6.2 or ICM 5.0(0)
Note
If you are upgrading an IPCC system, for additional upgrade
information refer to the Release Planning and Installation/Upgrade
Details section of the Cisco ICM/IP Contact Center Enterprise
Edition, Release 6.0(0) Release Notes, the Cisco ICM/IP Contact
Center Enterprise Edition, Release 6.0(0) Administration Guide,
and/or the IPCC Software Compatibility Guide (see
http://www.cisco.com/application/pdf/en/us/partner/products
/ps1844/c1609/ccmigration_09186a00801c71)
information refer to the Release Planning and Installation/Upgrade
Details section of the Cisco ICM/IP Contact Center Enterprise
Edition, Release 6.0(0) Release Notes, the Cisco ICM/IP Contact
Center Enterprise Edition, Release 6.0(0) Administration Guide,
and/or the IPCC Software Compatibility Guide (see
http://www.cisco.com/application/pdf/en/us/partner/products
/ps1844/c1609/ccmigration_09186a00801c71)
•
Microsoft SQL 7.0 SP3 (for ICM 4.6.2 only) or SP4 (for ICM 5.0(0)only)
or
Microsoft SQL 2000 SP3a (for ICM 5.0(0) only)
•
Microsoft Windows 2000 SP3
Note
Refer to the Cisco ICM/IP Contact Center Enterprise Edition
Windows 2000 Planning for Release 6.0 and the Cisco ICM/IP
Contact Center Enterprise Edition, Release 6.0 Staging on Windows
2000 guides for Windows 2000 planningand staging information.
Windows 2000 Planning for Release 6.0 and the Cisco ICM/IP
Contact Center Enterprise Edition, Release 6.0 Staging on Windows
2000 guides for Windows 2000 planningand staging information.
Hardware recommendations
The ICM system hardware (i.e., hard drive(s), memory, etc.) must meet certain
requirements to run ICM software release 6.0(0).
requirements to run ICM software release 6.0(0).
Hardware specifications play a critical part in the successful operation of an ICM
system. Audit all hardware prior to the upgrade to determine if a hardware
upgrade is required.
system. Audit all hardware prior to the upgrade to determine if a hardware
upgrade is required.