Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
Chapter 9 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Upgrade Planning
Related publications
9-4
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Admin Workstation – Real Time Client
•
MS Windows Server SP4
•
PCAnywhere 10.5
•
Infomaker 8.0.1 (required for ICM WebView custom reporting)
Peripheral Gateway
•
MS Windows Server SP4
•
PCAnywhere 10.5
Related publications
When planning ICM system upgrades, familiarize yourself with Cisco Intelligent
Call Management documentation relative to ICM, IPCC, and the Remote
Monitoring Suite.
Call Management documentation relative to ICM, IPCC, and the Remote
Monitoring Suite.
Review and have available the following documents when performing an ICM
4.6.2 or ICM 5.0(0) to an ICM/IP Contact Center Enterprise Edition, Release
6.0(0) system upgrade:
4.6.2 or ICM 5.0(0) to an ICM/IP Contact Center Enterprise Edition, Release
6.0(0) system upgrade:
•
Cisco ICM/IP Contact Center Enterprise Edition, Release 6.0(0)
Documentation Set
Documentation Set
•
Cisco ICM/IP Contact Center Enterprise Edition Release Notes, Release
6.0(0)
6.0(0)
•
Release notes for the Cisco ICM/IP Contact Center Enterprise Edition,
Release 6.0(0) Service Release
Release 6.0(0) Service Release