Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
9-3
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Chapter 9 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Upgrade Planning
Software requirements
First, review the ICM/IP Contact Center Enterprise Edition, Release 6.0(0)
hardware and software specifications. The minimum hardware requirements to
upgrade to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) is found in
the Cisco ICM Bill of Material (BOM).
hardware and software specifications. The minimum hardware requirements to
upgrade to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) is found in
the Cisco ICM Bill of Material (BOM).
Note
See http://www.cisco.com/univercd/cc/td/doc/product/icm/index.htm for
the ICM/IP Contact Center Enterprise Edition, Release 6.0(0) BOM.
the ICM/IP Contact Center Enterprise Edition, Release 6.0(0) BOM.
Software requirements
Cisco ICM/IP Contact Center Enterprise Edition, Release 6.0(0) requires the
following 3rd party software for each ICM component:
following 3rd party software for each ICM component:
CallRouter
•
MS Windows Server SP4
•
PCAnywhere 10.5
Logger
•
MS Windows Server SP4
•
MS SQL 7.0 SP4 or MS SQL 2000 SP3/3a
•
PCAnywhere 10.5
Admin Workstation – Real Time Distributor/WebView Server
•
MS Windows Server SP4
•
MS SQL 7.0 SP4 or MS SQL 2000 SP3/3a
•
PCAnywhere 10.5
•
Infomaker 8.0.1 (required for ICM WebView custom reporting)
•
ICM WebView 3rd Party Software 5.0