Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground
Common Ground Upgrade Migration Tasks
10-12
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Common Ground Upgrade Migration Tasks
Note
For the purposes of this guide, it is assumed that side A is the side to be upgraded
first.
first.
Common Ground Upgrade Migration Task Overview
Caution
Perform the upgrade migration tasks in the order listed.
Note
Refer to the appropriate section of the following
for the steps for the following tasks.
Note
Perform all tests included in the test plan, system and application tests before and
after the upgrade.
after the upgrade.
Note
Prior to commencing the upgrade, it is recommended you reboot each machine in
the ICM system and verify all services return to the expected status. Fail-over
functionality can also be verified this way as well.
the ICM system and verify all services return to the expected status. Fail-over
functionality can also be verified this way as well.
Caution
Do not proceed with the upgrade if you encounter any problems completing
the pre-upgrade activities.
the pre-upgrade activities.
After reviewing and approving your migration plan (see
),
complete the following pre-upgrade activities:
1.
Validate the system infrastructure.
a.
.