Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Chapter 5 ICM 4.6.2 to ICM 5.0 Common Ground Upgrade Migration
Common Ground Upgrade Migration Activities
System Integrity Tests
The remaining tests are performed to ensure proper functionality of all system
components when the ICM is running in duplex mode. Give special attention to
redundancy testing.
components when the ICM is running in duplex mode. Give special attention to
redundancy testing.
Process testing
Validate processes on the ICM system. For example, check the following
processes for:
processes for:
RTR - all configuration data transferred from logger
LGR - completed initialization
AW - updateAW has completed update and waiting work
Step 1
Ensure each software process is running according to specification.
Step 2
Check each NIC for the proper connection to the carrier (IXC) network.
Step 3
Halt and restart each process.
Redundancy testing
Step 1
Stop each active PG to ensure that the back-up PG assumes an active state.
Step 2
Stop the active CallRouter side to ensure that the system switches to the alternate
CallRouter side without loss of functionality.
CallRouter side without loss of functionality.
Step 3
Perform the same tests on the logger and the NIC.
Alarm testing
Step 1
Verify your Network Operations Center (responsible for Alarm Tracker
monitoring of the system) is receiving the alarms in their tracking system.
monitoring of the system) is receiving the alarms in their tracking system.